FAQ

 

Orders

1. How long does it take to process my order?

Orders are processed within 1–3 business days (excluding weekends and holidays).

2. Can I cancel or change my order?

Orders can only be changed or cancelled within 24 hours of placing them. Please contact us as soon as possible.

3. I didn’t receive a confirmation email - what should I do?

Check your spam/junk folder first. If it’s not there, contact us with your full name and order details.

 

Shipping

4. How long does shipping take?

UK: 2–5 business days

International: 5–14 business days

5. Do you ship internationally?

Yes, we ship worldwide. Shipping costs are calculated at checkout.

6. Will I have to pay customs fees?

International customers may be responsible for customs or import fees depending on their country.

 

Returns & Exchanges

7. What is your return policy?

You can request a return within 14 days of receiving your order. Items must be unworn and in original condition.

8. Do you offer exchanges?

Yes, exchanges are available for sizing issues (subject to stock availability).

9. Are sale items refundable?

Sale items are final sale unless faulty.

 

Products & Sizing

10. How do I know my size?

Please refer to our Size Guide before ordering. If unsure, contact us and we’ll help you choose the best fit.

11. Are your pieces true to size?

Most of our pieces are true to size. If an item runs small or oversized, it will be stated in the product description.

12. How should I care for my Afragrl pieces?

We recommend gentle wash or dry clean in cold water, using a mild soap, ensuring you avoid harsh detergents, bleach, and direct sunlight, which can cause the colors to fade.

 

Payments

13. What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, and Klarna (if enabled).

14. Is my payment information secure?

Yes. Our website is secured and encrypted to protect your information.